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A pandemic can significantly impact the way we do business. Homestead has moved all of our closings to the parking lot, doing “Drive-in” or “Car-Hop” closings.  Customers love it for the health, safety, and social distancing.  Yet, there has been a surprising, unintended consequence. Healthy closings lead to dead batteries!

JumpCarWe have had SIX customers need to jump their cars in the last 3 weeks! 

When coming to closing, don’t forget your photo-ID, a checkbook, the keys, and jumper cables!

In all seriousness, we now advise customers to turn their car off, including the radio or anything that might drain their battery.

Homestead Title is always available to provide title insurance, closing solutions, or a jump for your dead battery.

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To protect the safety and health of our customers, clients, and staff, Homestead Title has made some significant adjustments:

  • We offer Digital, E-Closings to Sellers and Cash Buyers
  • We are handling in-person transactions as “Drive-Up Closings”

So, how well are these working? 

Digital, E-Closings

We’ve handled many digital closings over the last week and the reviews are positive.  Closing from home is obviously convenient and safe. And the time it takes to close is similar (actually a little longer to authenticate identities). Yet, just as working from home can be awkward and less efficient, so too are digital closings.  The technology is good and easy, but not perfect.  Voices sometimes echo or lag, video can cut out, and explaining documents is slightly harder. Anyone who’s participated in Zoom or other video conferences knows what we mean.  Given our current circumstances, the positives far outweigh the negatives.  In normal times, this will be one more tool in our tool-kit, but will not replace in-person closings.

Drive-In Signing

driveinHomestead Title is handling all in-person transactions at our WEST office as “Drive-Up Closings.” We’ve received fantastic responses as customers appreciate our efforts to protect their health. And, the process has worked very well: Customers call when they arrive, we bring documents and a clipboard, and they sign in the car.  Customers take a little longer to sign. And we answer questions from 6 feet away or by phone.  We can’t wait to return to the closing room, but we’re proud to keep our customers and team safe.

With both Drive-In and E-Closings, we are offering to send all copies via secured, encrypted email.

Some of these adjustments are temporary.  In healthy times, we will not be doing “Drive In” closings — if we do, we’ll serve burgers and shakes on skates!  We likely will handle more e-closing when things return to normal. Yet, we anticipate most closings will return to the closing room with happy buyers, sellers, Realtors, and lenders celebrating together.

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